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Understand the Rules That Govern Your Account

62jili operates under a defined set of legal terms that cover how your account is opened, how your personal data is handled, and how transactions through GCash, Maya, or InstaPay are processed.

Account TermsPrivacy PolicyGCash & Maya Transaction RulesData RetentionJurisdiction-Dependent Access
62jili Understand the Rules That Govern Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Questions

If you have a question about your rights under our terms, need to request a copy of your personal data, or want to raise a compliance concern, our support team handles policy-related queries through three direct channels. For account-specific issues tied to GCash, Maya, or InstaPay transactions, include your account reference number when you write in so we can locate the relevant payment record quickly.

Live Chat The fastest path for legal queries tied to an active account. Available directly from the 62jili lobby once you are logged in, no app download required.
Email Support Submit formal data requests, policy dispute notices, or account closure instructions by email. We aim to acknowledge your message and confirm the next step within one business day.
Account Help Desk For GCash verification holds, Maya withdrawal policy questions, or InstaPay transaction disputes, the help desk accesses your payment log and responds with transaction-level detail.
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

Our legal obligations extend beyond the terms of use into how we collect, store, and protect your information. We use SSL encryption across all account pages, including the deposit and withdrawal screens where your GCash or Maya account number is entered. Cookies on 62jili are categorised as essential, functional, or analytics — you can manage non-essential cookies from your browser settings or through the cookie preference link in the site footer.

Data Retention Policy

We retain your account data for the period required by applicable law. Once that period expires and your account is closed, personal identifiers are removed from our active systems.

Account Security Practices

Login to your 62jili account uses OTP verification sent to your registered mobile number. Any change to your linked GCash or Maya wallet requires a fresh identity check before it takes effect.

Cookie and Tracking Controls

Analytics cookies help us improve mobile load times and lobby navigation flow. You can opt out of non-essential cookies without losing access to your account or payment functions.

How to Request Your Data

Submit a data access or deletion request through our email support channel. Include your registered mobile number and account reference so we can locate your records and respond within the statutory window.

Common Legal Questions From Account Holders

These are the policy and rights questions we hear most often from players in the Philippines, including those accessing the platform from Iloilo City and other regions where local law permits participation.

Account eligibility depends on the laws in your location. We accept registrations only where local law permits participation in online gaming for adults. We do not accept accounts from prohibited regions.

Send a data access request to our email support channel with your registered mobile number and account reference. We will confirm receipt and provide your data within the timeframe required by applicable law.

Yes. Submit a deletion request through email support. We process these in line with our retention obligations — some data must be kept for a legally required period before it can be fully removed from our systems.

All deposits and withdrawals processed via GCash, Maya, or InstaPay are governed by our payment terms. Funds are non-transferable between accounts, and withdrawals require identity matching before release.

We send notice of material changes to your registered contact details before they take effect. The updated terms are also published on 62jili and dated so you can see exactly what changed and when.

Use the dispute resolution process outlined in the full terms document, accessible from your account dashboard. For payment-related disputes involving GCash or Maya, contact our account help desk with your transaction reference.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.