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How 62jili Handles Your Personal Information

Your account with 62jili involves real personal details — your mobile number, your e-wallet credentials for GCash, Maya, or InstaPay, and your transaction history.

Account data protectionGCash, Maya, InstaPay privacyYour data access rightsPhilippines-focused policyClear contact for data requests
62jili How 62jili Handles Your Personal Information
DATA HANDLING PRACTICE

How We Protect and Manage What You Share

Protecting the details you share with us is a core part of how 62jili operates. We apply encryption at the connection layer so that data moving between your phone and our servers — including payment credentials for GCash, Maya, and InstaPay — cannot be read in transit. Access to stored account data is restricted to staff with a direct operational need, and those access logs are audited regularly.

Encrypted Connections

SSL encryption covers every session — account login, payment entry for GCash or Maya, and live table activity — so your credentials are never transmitted in plain text across any network.

Cookie and Session Control

Session cookies keep you logged in as you move between slots, live tables, and your account wallet. You can clear or block cookies from browser settings; doing so will require you to log in again.

Data Retention Rules

We keep your account and transaction records for the period required under applicable Philippine law. When that period ends and your account is closed, data is deleted or anonymised per our internal schedule.

Your Right to Request Access

You can ask us to send you a copy of the personal data we hold, request a correction if anything is wrong, or ask us to delete data we no longer need to retain under legal obligations.

DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or delete personal information we hold on your account — or if you have a question about how your GCash or Maya details are stored — our support team handles privacy requests directly. Bring your registered mobile number when you get in touch so we can locate your account quickly and act on your request without delay.

Team online

Live Chat

Start a live chat session from the 62jili app or browser lobby. Have your registered mobile number ready so we can pull your account and handle your privacy question straight away.

Email Support

Send a written data request to our support email address listed in your account settings. We acknowledge privacy requests and aim to respond within the timeframe required under applicable law.

In-App Account Settings

Some data corrections — display name, linked mobile number, GCash or Maya wallet details — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy at 62jili

These are the questions we hear most often from people checking what we do with their data. If yours is not covered here, reach out through live chat or the support email in your account settings.

We collect your name, registered mobile number, and the payment details you link — such as your GCash or Maya account number. We also log device and session data to secure your account.

Payment details are stored in encrypted form and shared only with the relevant payment processor — GCash, Maya, or InstaPay — to complete the transaction you requested. We do not share them further.

Contact us via live chat or the support email in your account settings. Include your registered mobile number so we can locate your record and fulfil your request within the timeframe the applicable law requires.

Yes. You can request deletion of data we are not legally required to retain. Data tied to transaction records may be kept for the period required under applicable Philippine law before it is removed or anonymised.

No. We do not sell or share your personal data with third parties for marketing purposes. Data is shared only with payment processors like GCash, Maya, and InstaPay strictly to complete your requested transactions.

Cookies keep your session active as you move across the lobby and maintain your login state across devices. You can turn them off in your browser settings, but you will need to log in each visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.