Reference

Terms and Conditions That Cover Your Account

Before you open an account on 62jili, these Terms and Conditions set out what you agree to — how your account works, what we expect from you, and what you can expect from us.

Account EligibilityPayment Rules — GCash, Maya, InstaPayWithdrawal ConditionsAccount Suspension & ClosureGoverning Rules
62jili Terms and Conditions That Cover Your Account
REACH OUR TEAM

Contact Us About Your Terms Query

If any part of these Terms and Conditions is unclear, or if you need to raise a concern about how they apply to your account, our support team can help. Reach out through the channel that suits you — we handle account-level questions, payment disputes involving GCash, Maya, or InstaPay, and requests to review account status.

Live Chat Open the chat widget inside your account dashboard. Live chat is the fastest path for questions about account rules, transaction holds, or withdrawal verification steps.
Email Support Send a detailed message for formal Terms-related queries, account dispute escalations, or written confirmation of any rule applied to your account.
Help Centre The Help Centre covers common Terms questions — payment name matching, account identity checks, and the steps to follow when disputing a transaction outcome.
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

These Terms exist to protect both sides of the account relationship. We enforce them consistently so every account on 62jili operates under the same rules, whether a transaction clears through GCash, Maya, or InstaPay. Here is how we approach the key obligations on our side.

Identity Verification

We verify account identity before processing withdrawal requests. You will be asked to confirm that your e-wallet — GCash, Maya, or InstaPay — is registered under the same name as your 62jili account.

Data Handling

Personal data collected at registration is used only for account management, payment processing, and compliance purposes. We do not sell your details to third parties.

Account Changes and Requests

To update account details or request a data review, contact support via live chat or email with your account reference. Changes take effect after our team confirms the request.

Term Updates and Notification

When these Terms are revised, we post the updated version on this page. Logging into your account after the update date means you accept the new version as the binding agreement.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how the Terms and Conditions apply to accounts on 62jili. Each answer reflects the actual rules in place — not a summary.

Yes. Completing account registration means you have accepted these Terms. You cannot deposit via GCash, Maya, or InstaPay, or access any part of the platform, without that acceptance being recorded.

We may suspend or permanently close your account, withhold pending withdrawals pending investigation, and report the breach where required by applicable law. The specific action depends on the nature and severity of the violation.

No. All payment methods — GCash, Maya, or InstaPay — must be registered to the same person as the 62jili account. Third-party payments are a breach of these Terms and will trigger an account review.

The updated Terms are published on this page with a revision date. If you log in after the date shown, that action confirms your acceptance of the revised version as the new binding agreement.

Access depends on where you are and what local law permits. It is your responsibility to check that using this service is lawful in your location before creating or continuing to use an account.

Contact support via live chat or email with your account reference and the specific rule you believe was applied incorrectly. Our team will review your case and respond with a written explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.